1. Digital delivery
TwinVoce credit packs and top-ups are digital products. After a successful Stripe payment the credits are added to your account instantly. There is no physical shipping and no shipping cost.
2. 14-day refund for unused packs
You can request a full refund of a pack or top-up within 14 days of purchase as long as none of its credits have been used. Write to support@twinvoce.com or use the support chat with your account email and payment date.
3. After you start using credits
Credits are digital content supplied at your request. Once you start using purchased credits, the 14-day EU withdrawal right ends for that purchase, as stated in our Terms.
4. Failed renders
If a video render fails, the credits it used are returned to your balance automatically.
5. How refunds are paid
Approved refunds are issued to the original payment method through Stripe, usually within 5–10 business days. The refunded credits are removed from your balance.
6. Seller
Sold by TwinVoce S.R.L. For any question about an order, contact support@twinvoce.com or visit the Support page.